Managed Helpdesk
Your team shouldn't wait an hour to hear back about a broken laptop. Real engineers, real SLAs, no offshore call-center scripts.
What you get out of it
What's included
Phone, chat, email, portal — pick your channel. Same SLA on all of them.
When the issue needs hands, we send hands — usually same-day.
Every device under management is inventoried, patched, and visible in your portal.
New hire ready day one. Departing employee's access killed within an hour of notice.
You rate every ticket. We publish the scores monthly.
How it works
Inventory devices, install our agent, document your apps and accounts.
Every ticket categorized, prioritized, and acknowledged within SLA.
Fix remotely when possible, dispatch on-site when not.
Monthly trend reports — recurring issues get root-caused, not just patched.
Frequently asked
What are your hours?+
Standard helpdesk 7am–7pm local. 24/7 add-on for production systems.
Is there a per-ticket cap?+
No. Unlimited tickets on every plan.
Can our team reach you by phone?+
Yes — direct line plus chat, email, and portal.
Ready to make managed helpdesk someone else's problem?
Book a 30-minute call. We'll scope the work, share pricing, and you decide.