SmartScale IT plans
Safe. Always on.
Built to scale.
All-in-one managed IT with licenses, setup, account management, and infrastructure support included.
Basic Plan
Essential IT & network support
$199/user/month
Minimum 5 seats required per client.
- Microsoft 365 Business Basic: Email, Teams, OneDrive
- Cloud-based network monitoring & alerts
- Ticket-based helpdesk: Mon–Fri, business hours
- Cloud endpoint backup with immutable protection
- Advanced endpoint security
- Remote VPN access
- Endpoint cloud recovery
- Layer 3 firewall with basic filtering and VPN support
$495 one-time setup — waived with a 12-month term or 50+ seats
Most popular
Advanced Plan
Comprehensive IT & security solutions
$299/user/month
Minimum 5 seats required per client.
- Microsoft 365 Business Standard: Desktop apps, Exchange, OneDrive, SharePoint
- 24/7 agent-based SNMP & traffic monitoring with VLAN visibility
- Extended helpdesk support: 8 AM–8 PM CST, Mon–Fri
- File-level + Microsoft 365 cloud backup
- Antivirus, EDR, device, web, and USB control
- Secure client VPN access
- Fast cloud-based recovery + restore testing
- Layer 3 stateful firewall with Geo-IP and content filtering
$695 one-time setup — waived with a 12-month term or 50+ seats
Premium Plan
Complete IT management & security
$399/user/month
Minimum 5 seats required per client.
- Microsoft 365 Business Premium: Office, Intune, Defender
- 24/7 monitoring with traffic insights & remote tunnels
- 24/7 helpdesk with escalation paths
- Full backup + enhanced restore testing
- Next-gen AV & threat intelligence
- Advanced VPN with MFA
- Off-site multi-region replication
- Next-gen firewall with Layer 7 DPI, IDS/IPS, AMP, and advanced threat protection
$995 one-time setup — waived with a 12-month term or 50+ seats
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Side-by-side breakdown
Every SmartScale plan includes licenses, setup, and account management.
| Feature | Basic Plan | Advanced Plan Popular | Premium Plan |
|---|---|---|---|
| Microsoft 365 license | Business Basic | Business Standard | Business Premium |
| Helpdesk hours | Mon–Fri business hours | 8 AM–8 PM CST, Mon–Fri | 24/7 with escalation |
| Network monitoring | Cloud-based alerts | 24/7 SNMP + VLAN visibility | 24/7 + traffic insights & remote tunnels |
| Endpoint backup | Cloud endpoint backup | File-level + M365 backup | Full backup + restore testing |
| Endpoint security | Advanced endpoint security | AV, EDR, device/web/USB control | Next-gen AV + threat intel |
| Firewall | Layer 3 + basic filtering | Layer 3 stateful + Geo-IP | Next-gen L7 DPI, IDS/IPS, AMP |
| VPN | Remote VPN access | Secure client VPN | Advanced VPN with MFA |
| Disaster recovery | Endpoint cloud recovery | Fast cloud recovery + tests | Off-site multi-region replication |
| Dedicated account manager | |||
| Quarterly business review | |||
| One-time setup | $495 | $695 | $995 |
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