Case studies

Outcomes, not promises.

A look at how growing teams replaced break-fix IT with a predictable, engineer-led operation.

Trusted by growing teams

Case #01

From 2-day ticket backlog to <1h response

Northwind Legal · Legal · 48 staff

Challenge

An aging on-prem server, no MFA, and an MSP that took days to respond. Attorneys were losing billable hours to IT friction.

Solution

Full migration to Microsoft 365 with Conditional Access, Intune device enrollment for every laptop, and a named technician with a 1-hour SLA.

47 min
First-response time
from 2 days
100%
MFA coverage
from 12%
+9%
Billable hours recovered
first quarter
Case #02

HIPAA-ready in 3 weeks, zero downtime

Brightline Health · Healthcare · 60 staff

Challenge

Expanding clinic needed HIPAA-aligned controls, endpoint encryption, and audit logging before opening a second location.

Solution

Deployed Microsoft Defender for Business, BitLocker enforcement via Intune, immutable backups to Azure, and quarterly access reviews.

100%
Endpoint encryption
60/60 devices
15 min
Backup RPO
from 24 hours
0
Audit findings
first external review
Case #03

Cut IT spend 31% while doubling headcount

Cobalt Studios · Creative agency · 22 staff

Challenge

Per-incident billing was unpredictable and rising. No visibility into devices, no offboarding process, recurring license waste.

Solution

Moved to SmartScale per-user plan, automated onboarding/offboarding, license rightsizing, and a self-serve customer portal.

-31%
IT cost per head
year over year
12 min
New-hire onboarding
from 2 hours
0
Orphaned licenses
from 14

Want results like these?

Tell us what you're running. We'll send back a 1-page plan within 24 hours.